100% Service Satisfaction Guarantee
At DAYTOX, we stand behind our products and work every day to provide our customers with the best possible service.
If you are not satisfied with our products, you have the option to return opened products to us within 14 days of delivery. Please note that we will not pay for the delivery costs of your return. In order to ensure quick processing, please send us an e-mail in advance to firstname.lastname@example.org with your name, your order number, the products you would like to return and the reason for the return. Return address below:
L.A.B. Cosmetics GmbH
Friesenweg 4, House 14
As soon as we have received your return, we will refund the (full) amount. The refund will be made via the payment method used at the time of purchase. Please keep hold of your shipping information until this process is complete.
Excluded from returns are:
- Products that are part of a promotion that require a certain purchase value to be reached.
- Test samples
- Products that have been ordered repeatedly, as we assume that you were satisfied with the product when you purchased it again.
- Products that appear to have been tested extensively or are empty.